Grow Power Limited Refund Policy
Returns
If you change your mind we will happily refund your money or offer a credit note for 1.1 times the original purchase price, whichever you prefer. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
* Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Any item received that is deemed not as described or if an error has been made by Grow Power Limited, the cost of shipping will be met by us, send an email to dom@growpower.co.uk and we will either arrange for a courier to collect the item or send you a shipping label so that you can drop it at your nearest post office at your convenience. Please indicate your preference.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please send an email to dom@growpower.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Grow Power will happily replace any defective or damaged item. If you need to exchange it for the same item, send an email to dom@growpower.co.uk and we will either arrange for a courier to collect the item or send you a shipping label so that you can drop it at your nearest post office at your convenience. Please indicate your preference.
Shipping
To return your product, you should mail your product to:
Grow Power Limited,
Unit 52 Culley Court,
Orton Southgate
Peterborough,
PE2 6WA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
